Refund & Cancellation Policy
Last updated: April 22, 2026. A specific signed rental agreement, if any, controls over this page.
Cancellation window
| When you cancel | What happens |
|---|---|
| >48 hours before check-in | Full refund of any prepayment. |
| 24–48 hours before check-in | First night non-refundable. Remaining prepayment refunded. |
| <24 hours before check-in | First night non-refundable. Weekly rate: two nights non-refundable. |
| No-show | First night forfeited. Remaining nights released. |
Early departure
If you check in and depart before the end of your paid period, we refund unused nights at the nightly rate, not at the weekly-discounted rate. The weekly discount applies only to a completed week.
How to cancel
Call (208) 733-2010 during office hours. Email cancellations are honored if received during office hours.
Waitlist
Joining the waitlist doesn't charge you anything. If we call you with a matching room and you decline, no fee applies.
Refund method
- Credit card: refund posts within 5–10 business days.
- Cash: refunded at the front desk during office hours.
- Debit card: refund posts within 3–7 business days.
Exceptions
We make exceptions for genuine emergencies — documented medical emergency, bereavement of immediate family, military deployment with orders. Call and ask; approvals are case-by-case.
Weather and road-closure exceptions
If Idaho State Police closes I-84 or U.S. 93 into Twin Falls on your scheduled check-in day and you cannot reach us, we will reschedule or fully refund at your choice.
Management eviction
If management terminates a rental for material rule violation, the balance of that rental is forfeited. No refund applies.